Why is the row id in the webhook data different to the smartsheet row id?

James Dudley

Heres my webhook code

$challenge = file_get_contents('php://input');

$result = json_decode($challenge);

$Response = $result->challenge;

$WebHookId = $result->webhookId;

header("Authorization: Bearer".SS_TOKEN);

header('Smartsheet-Hook-Response:'.$Response);

http_response_code(200);

$events = $result->events;

foreach($events as $item){

if ($item->objectType == 'row' && $item->eventType =='created'){

(int)$rowID = $item->id;

break;// leave loop after row Id obtained

}

}

I'm emailing the $events data to myself and I get the following:

[{"objectType":"row","eventType":"created","id":6260377225717636,"userId":3106431567193988,"timestamp":"2022-04-28T15:55:02.000+00:00"},{"objectType":"row","eventType":"updated","id":129455292082052,"userId":3106431567193988,"timestamp":"2022-04-28T15:55:02.000+00:00"},{"objectType":"row","eventType":"created","id":6647903534901124,"userId":3106431567193988,"timestamp":"2022-04-28T15:58:39.000+00:00"},{"objectType":"row","eventType":"updated","id":6260377225717636,"userId":3106431567193988,"timestamp":"2022-04-28T15:58:39.000+00:00"},{"objectType":"row","eventType":"updated","id":1995583549138820,"userId":3106431567193988,"timestamp":"2022-04-28T16:01:02.000+00:00"},{"objectType":"row","eventType":"deleted","id":3458390759237508,"userId":3106431567193988,"timestamp":"2022-04-28T16:01:02.000+00:00"},{"objectType":"row","eventType":"deleted","id":129455292082052,"userId":3106431567193988,"timestamp":"2022-04-28T16:01:02.000+00:00"},{"objectType":"row","eventType":"deleted","id":3592060878907268,"userId":3106431567193988,"timestamp":"2022-04-28T16:01:02.000+00:00"}, ..............more

When I look at the properties for the sheet the row created has an id of 1612139205945220

What's happening??

Genevieve P.

Hi @James Dudley

From what I gather, it looks like you're looping through webhook events data and pulling out row ID for created events. If so, I don't know why the row ID in the sheet would differ from the one in the webhook event.

Is it possible that you are looking at the wrong row or ID somehow? For example, if you received a row created event, but that same row was deleted before you compared it to the id in the sheet itself, you might end up looking at a different row and different id.

If this isn't the case, I would recommend troubleshooting this with Smartsheet Support so you can provide them with additional details and screen captures in a private channel.

Cheers,

Genevieve

Genevieve P.

Hi @James Dudley

From what I gather, it looks like you're looping through webhook events data and pulling out row ID for created events. If so, I don't know why the row ID in the sheet would differ from the one in the webhook event.

Is it possible that you are looking at the wrong row or ID somehow? For example, if you received a row created event, but that same row was deleted before you compared it to the id in the sheet itself, you might end up looking at a different row and different id.

If this isn't the case, I would recommend troubleshooting this with Smartsheet Support so you can provide them with additional details and screen captures in a private channel.

Cheers,

Genevieve

James Dudley

I had backed up the events and the one I was expecting to see at the top was further down the list. Thanks for response

Genevieve P.

No problem! I'm glad you were able to find it.