What is driving the population of the individuals in the mentions such as conversations?
Example: I have a user that I've shared the Smartsheets page (Risks, Issues, Action Items). I've also included that individual as an assigned to (Name & Email address which I populated and can now select on other assigned items as needed) field within the sheet. However, when I try to view the individual in my @ drop down inside conversations, I cannot view them. I have instead mentioned their entire email address attempting to notify them. Please provide direction for how this relationship in the dropdown is established. I read through the help articles on Conversations and Mentions and it doesn't speak to this issue or why individuals may not be available. Thanks in advance