How can I regain access to a sheet with errorCode 48?

Norrin

I lost access to this sheet yesterday morning while using it, as did everyone who the sheet was shared with. How can I regain access to the sheet? I submitted a ticket yesterday and haven't heard anything back on it yet. I've logged in from a different browser. I've logged out and then re-logged back in. I even tried logging in using a VPN and without it to be sure. The sheet is not available, and none of the data linked to it is flowing to other sheets. I just need to know if anyone can help. This sheet is critically important.

Mike TV

Can you see the sheet in your workspace? If so, what happens when you right-click the sheet and "Save as New" to try to access it through a copy of the sheet? What happens when you Export to Google Sheets and view it and/or try to Import from Google Sheets back into the workspace?

Norrin

I get an error message when I try any of that as well. I can't save a copy, nor can I export the sheet to any format.

Mike TV

@Norrin Sorry to hear that. That's all I've got as ideas.

Andrée Starå

Hi @Norrin

I hope you're well and safe!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Norrin

@Andrée Starå Thank you. I had done that already and they subsequently were able to fix the issue late yesterday. I am very relieved. Thank you @Matt C. as well. I appreciate the assistance.

Andrée Starå

@Norrin

Excellent!

Happy to help!

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