Function and payment inquiry

byoungdong yoon

Hello,

I made a payment with the pro plan, but the payment was $168. Please check.

Also, doesn't pro plan support "request backup" function? After proceeding with the backup, a “you must be on a paid plan” message window appears.

Thank you

Andrée Starå

Hi @byoungdong yoon

I hope you're well and safe!

• For payment support, please go here: https://help.smartsheet.com/finance-support
• Unfortunately, the Backup feature isn't available in the Pro Plan.

Who can use this capability

Backups are available on Enterprise and Business plans.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!