Free users limit

mlarrivee

Hi,

super simple question. Is there a limit to how many free accounts we can create in an organization/enterprise?

Thanks

Andrée Starå

Hi @mlarrivee

I hope you're well and safe!

There are no limits for free users.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

Hi @mlarrivee

I hope you're well and safe!

There are no limits for free users.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

PSExcellence

https://community.smartsheet.com/discussion/comment/332371#Comment_332371

This response is not accurate as far as I am aware. We accidentally went over our "connected users" limit (which apparently includes free users and collaborators at our company who don't even have a login) and it forced us up into the next plan. There was no alert or anything warning us that we were getting close to our limit.

Andrée Starå

Hi @PSExcellence

I hope you're well and safe!

It's accurate, but the criteria for Advance are different, but it's actually still accurate.

The answer you've gotten seems to be incorrect. (look below)

Make sense?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

@PSExcellence

More info.

https://help.smartsheet.com/articles/2482743-plan-insights

PSExcellence

@Andrée Starå thanks for the additional info! We were definitely told that we went over our allotted "connected user" maximum due to too many internal collaborators which we had assumed were "free users" who wouldn't count towards our max. This caused smartsheet to bump us up to the next plan automatically.

I think this is a bit misleading to just tell people there is "no limit on free users" when many of us would assume an internal collaborator with no license is a free user?

It's also concerning that users who no longer have a license and no longer interact with any of your content still count towards the total maximum "connected users". Not understanding how this is considered a fair policy.

If I am not correct and there is no maximum cap on Connected Users, then we just got ripped off.