Update Requests workflow not working
I have a workflow that will send an update request to the auditor when an audit fails. It has suddenly stopped working and I have to manually send the update request. What could be the issue?
Answers
-
I hope you're well and safe!
Ensure that they haven't unsubscribed.
Did that work/help?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Sorry I should have been more specific. It is many different audits and many different auditors. Update requests are not functioning for anyone.
-
How is this workflow being triggered? Can you take a look at the workflow in the Workflow Builder to see if it shows that it was triggered at the correct time? It should say on the bottom, here:
It would be helpful to see screen captures of your source sheet, your workflow like above, and your workflow open with each step, but please block out sensitive data.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Help Article Resources
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.5K Get Help
- 424 Global Discussions
- 136 Industry Talk
- 465 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 145 Just for fun
- 62 Community Job Board
- 465 Show & Tell
- 32 Member Spotlight
- 1 SmartStories
- 301 Events
- 39 Webinars
- 7.3K Forum Archives
Check out the Formula Handbook template!