Update Requests workflow not working

Crystal Perry

I have a workflow that will send an update request to the auditor when an audit fails. It has suddenly stopped working and I have to manually send the update request. What could be the issue?

Andrée Starå

Hi @Crystal Perry

I hope you're well and safe!

Ensure that they haven't unsubscribed.

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Crystal Perry

https://community.smartsheet.com/discussion/comment/332768#Comment_332768

Sorry I should have been more specific. It is many different audits and many different auditors. Update requests are not functioning for anyone.

Genevieve P.

Hi @Crystal Perry

How is this workflow being triggered? Can you take a look at the workflow in the Workflow Builder to see if it shows that it was triggered at the correct time? It should say on the bottom, here:

It would be helpful to see screen captures of your source sheet, your workflow like above, and your workflow open with each step, but please block out sensitive data.

Cheers,

Genevieve