Update Requests workflow not working

Crystal Perry · 06/13/22

I have a workflow that will send an update request to the auditor when an audit fails. It has suddenly stopped working and I have to manually send the update request. What could be the issue?

Andrée Starå · 06/13/22

Hi @Crystal Perry

I hope you're well and safe!

Ensure that they haven't unsubscribed.

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Crystal Perry · 06/14/22

https://community.smartsheet.com/discussion/comment/332768#Comment_332768

Sorry I should have been more specific. It is many different audits and many different auditors. Update requests are not functioning for anyone.

Genevieve P. · 06/15/22

Hi @Crystal Perry

How is this workflow being triggered? Can you take a look at the workflow in the Workflow Builder to see if it shows that it was triggered at the correct time? It should say on the bottom, here:

Screen Shot 2022-06-15 at 2.34.06 PM.png

It would be helpful to see screen captures of your source sheet, your workflow like above, and your workflow open with each step, but please block out sensitive data.

Cheers,

Genevieve

Update Requests workflow not working

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