Update request not showing any editable fields for a sheet editor

Anna Haaland
Anna Haaland ✭✭
edited 06/16/22 in Smartsheet Basics

I have set up automation to send an update request for open items at the beginning of each week. One of my team gets the update request just fine but everything shows as display only. Not one thing is editable so it's useless.

I've verified she's correctly set up as an editor to the sheet (and she's an editor to the workspace for that matter) so I cannot figure out what's going wrong.

Other ideas to try??