Email Formatting Issues

dylanj ✭✭
edited 06/20/22 in Formulas and Functions

Hi all, I have setup an alert to notify certain people when a new line in a sheet is created. The problem is, smartsheet sends an email with white text highlighted in yellow. It's impossible to read what's going on with the row in question. Is there a fix for this?


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @dylanj

    It looks like the formatting on your sheet might have the text set to white, is that correct?

    Change-based automations will highlight all the changes that happened in with a yellow background in the email, as you've seen, but it will bring through the formatting you have on the text from the source sheet. I would recommend adjusting the formatting on your sheet to have a different colour for your text (like in your Project Attached column, with black).

    An alternative would be to set up a Time Based automation instead, using Conditions to identify what row to send out. This type of workflow will include the colour formatting you have as for the cell as well.



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