Add license & Upgrade plan tab is not getting opened in smartsheet app.

Nishika Manira

Please suggest how to get Plan activation. Is their any alternative for this?

Andrée Starå

@Genevieve P.

FYI! I'm helping Nishika and have requested a Quote that just got approved.

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

Andrée Starå

Hi @Shubhangi

I hope you're well and safe!

Feel free to contact me, and I'd be happy to help!

Please e-mail me at andree@workbold.com, and we will take it from there.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Shubhangi

Are you still seeing the same error message? Can you try a different browser or check your network connection? If you're still unable to see the upgrade screen, please contact the Smartsheet sales team and they can help you as well!

Cheers,

Genevieve

Nishika Manira

Hi @Andrée Starå @Genevieve P.

I tried with a different browser and incognito window as well that was suggested by the support team. But I am still facing the same issue. Is there any other alternative? I would want to opt for the enterprise plan with add-on features too.

Would be really grateful if you could help in any way.

Thanks in advance.

Genevieve P.

Hi @Shubhangi

The Enterprise is a great plan! Have you reached out to the Sales team directly? They'll be able to set this up for you and help you bypass that screen. Here's the form you can fill out: https://www.smartsheet.com/contact/sales

Cheers,

Genevieve

Andrée Starå

@Shubhangi

Feel free to reach out to me using the email I shared earlier.

Nishika Manira

Hi @Genevieve Van Buhler

Thanks for the response, the sales team however could not help much and told me they would connect me to their accounts team but no response as yet.

@Andrée Starå Thank you for responding here, I have reached out to you via email.

Thanks.

Genevieve P.

Hi @Nishika Manira

I've checked in with Sales and they let me know that Ariston has reached out via email and phone over the last week to try and help you set this up; have you received these emails? If not, would you mind checking your spam folder? The latest email was sent just this morning.

Cheers!

Genevieve

Andrée Starå

@Genevieve P.

FYI! I'm helping Nishika and have requested a Quote that just got approved.

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

Genevieve P.

https://community.smartsheet.com/discussion/comment/337108#Comment_337108

Thank you so much, @Andrée Starå! 🤩

Andrée Starå

@Genevieve P.

I'm always happy to help!

awie

Hello,

I am experiencing a similar issue right now where I cannot open this tab. It just remains blank and doesn't even show the error message. I have tired in different browsers and see the same issue. I am trying to upgrade my license and add one for a coworker. Unfortunately I also can't find a way to reach smartsheet support to help with this.

Genevieve P.

Hi @awie

Has the issue resolved itself today?

If not, please contact Smartsheet Support with a screen recording showing the error. You can access the Support Portal from the Get Help page in the Community (here), as long as you're signed in.

Cheers,

Genevieve

awie

Hi @Genevieve P. ,

Unfortunately I still see the same issue. I just tried the Get Help page you linked but I cannot access the support portal if I'm not on a paid plan. When trying to upgrade to a paid plan I run into the issue described above. Do you have more advice on how to proceed? Thank you.

Genevieve P.

Hi @awie

Thank you for letting us know! Another way to upgrade your plan would be to contact Sales directly so they can help facilitate this: https://www.smartsheet.com/contact/sales

It would also be useful to know what type of computer you're using, your current plan, and the browsers you've tried so we can attempt to replicate the issue. Here are some other steps that may help in the meantime: Troubleshoot issues caused by browser extensions

Cheers,

Genevieve

awie

Thank you. It's a 2022 macbook air and I tried Chrome and Safari. I don't usually run into issues of this sort so I was surprised.