HELP - I cannot open a critical smartsheet document!

Kegan Copas

Hi all,

I have a key document that today has decided not to open in Smartsheet. I simply get the spinning wheel and after 5 mins i receive the following message -

"Your request has resulted in the following system messages" but no error messages are displayed.

has anyone else experienced this? This is a critical business document and i'm desperate to access!!!!

kegan

Neil Watson

@Kegan Copas have you tried to right click on the file and "Save as New..."?

Kegan Copas

Finally access the document but now being presented with the below error!