Data from Smartsheet form not populating in Sheet

Derrick Franklin

I have entered a number of forms today and none of them are coming through to the sheet, I have checked the rows below and searched for the primary data and no matches found. Any ideas what could be going on?

Andrée Starå

Hi @Derrick Franklin

I hope you're well and safe!

Smartsheet is aware of the issue.

Forms Submission Errors

Incident Report for Smartsheet

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Investigating

We are currently investigating an issue where forms appear to submit as expected; however, entries are not added to the sheet

Posted 6 minutes ago. Aug 25, 2022 - 03:22 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Derrick Franklin

Hi @Andrée Starå

Thanks for the update, do you know if they will be there once issue is resolved?

Andrée Starå

@Derrick Franklin

Happy to help!

Yes, they will update the status ongoing until it's fixed.

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Derrick Franklin

Sorry @Andrée Starå

I meant would the information submitted through the forms be recovered and pull into the sheet?

Regards

Derrick

Andrée Starå

@Derrick Franklin

Yes, I think so, but we won't know for sure until it's resolved.

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Derrick Franklin

Hi @Andrée Starå

The form seems to be working now but the ones submitted during the issue have not come through, is there anything that can be done for this?

Thanks

Derrick

Andrée Starå

@Derrick Franklin

Excellent!

You'd have to reach out to support and see if they can help.

I hope they can help!

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Ana.Olson

hello! is this still something that is needing a fix? I have the same issue. I thought i embedded the form wrong, but is accounting for the numbers in the summary of the sheet. The lines are completely blank. I have ghost information in the summary and none of the automations are happening because the lines are blank...

Genevieve P.

Hi @Ana.Olson

Is it possible that the rows are being added to the bottom of your sheet?

If a row used to have previous data in it but was cleared out, that row is no longer seen as a "new" row so Form data will skip it and add an entirely new row below those "empty" rows. My first suggestion would be to scroll all the way down in case the form submissions are lower on your page. You could also set up a filter to check and see what row number your data has been input on!

I hope that helps,

Genevieve

Ana.Olson

@Genevieve P. Thank you for this suggestion! it kicked the info down to never land. :( Now to figure out why the automations did not fully push through. I appreciate the help!!

Genevieve P.

No problem! 🙂

For automations, my first check would be to make sure your security settings for that sheet are set up correctly (see: Control who is notified about alerts and requests)