Sign on issues

Miriam Fisher

Hello all. Has anyone been alerted to issues signing on when the user is being noted tips for a password, but then the sign in process freezes?

Andrée Starå

Hi @Miriam Fisher

I hope you're well and safe!

Try these troubleshooting steps first.

• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and if you haven't already, I recommend that you reach out to the Smartsheet Support Team and provide the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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