Sign on issues

Hello all. Has anyone been alerted to issues signing on when the user is being noted tips for a password, but then the sign in process freezes?



Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Miriam Fisher

    I hope you're well and safe!

    Try these troubleshooting steps first.

    • Try a different browser
    • Try the browsers in Private/Incognito mode
    • If possible, check if other users have the same issue

    If the steps above don't solve it, and if you haven't already, I recommend that you reach out to the Smartsheet Support Team and provide the results of the troubleshooting steps above.

    Did that work/help?

    I hope that helps!

    Be safe, and have a fantastic day!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.