CountIFs to count multiple items in same column

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I want to count the instances of both "Complete" and "Not Applicable" in the same column. I got it to work with just "Complete" then divide by the total rows to make a percentage using this formula:

=COUNTIF(Status:Status, "Complete") / COUNT(Status:Status)

But when I add the other variable the formula does not work, I have tried

=COUNTIFS([Status]:[Status], "Complete", [Status]:[Status], “Not Applicable”) / COUNT(Status:Status)

and this

=COUNTIFS([Status]:[Status], "Complete" & “Not Applicable”) / COUNT(Status:Status)

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