Free Collaborator cannot access account

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Vivien Chong
Vivien Chong ✭✭✭✭✭✭
edited 09/23/22 in Smartsheet Basics

Has anyone experienced this before? Our free collaborator is unable to access his account today.


Best Answer

  • Brandon R.
    Brandon R. Employee
    Answer ✓
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    Have the user submit a support ticket to us with this screenshot, and the email address that they are using to login to Smartsheet. We can further review their account and provide additional information.

    "Insanity is doing the same thing over and over again, and expecting a different result" - Albert Einstein

    “A wise man can learn more from a foolish question than a fool can learn from a wise answer.” - Bruce Lee

Answers

  • Brandon R.
    Brandon R. Employee
    Answer ✓
    Options

    Have the user submit a support ticket to us with this screenshot, and the email address that they are using to login to Smartsheet. We can further review their account and provide additional information.

    "Insanity is doing the same thing over and over again, and expecting a different result" - Albert Einstein

    “A wise man can learn more from a foolish question than a fool can learn from a wise answer.” - Bruce Lee

  • Brandon R.
    Brandon R. Employee
    Options

    Glad to see that we can get this worked. If you have a case # you can message me directly and I can take a look for you too.

    "Insanity is doing the same thing over and over again, and expecting a different result" - Albert Einstein

    “A wise man can learn more from a foolish question than a fool can learn from a wise answer.” - Bruce Lee