Editor Can Share - Tablet Only Giving Him View Access

BESP10

Good afternoon, We have a Manager In Training responsible for filling out a daily report. He is shared as an Editor Can Share to the sheet and the report. He is one of three Managers IN training and the other two MITS tablets are working correcty. On his tablet it is "View Only" and will not let him edit anything, it also is not showing the rows sorted like the other MITS? All three are Editor Can Share, any help would be appreciated

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Paul Newcome

Are they logged in to the correct account? What type of plan do you have?

BESP10

Hi @Paul Newcome , yes they are, we think it is a hardware update on the tablet, as he is able to do it from his computer thank you

Andrée Starå

Hi @BESP10

I hope you're well and safe!

I think I saw another post a while back that some Android tablets had issues, so I think that's the issue.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Paul Newcome

Has he tried logging in on another tablet?