Column keeps auto-hiding when I don't want it to

RobFahey27

Hello,

I have a sheet with 2 columns that periodically seem to hide themselves.

Has anyone else encountered this issue, or know a way to prevent it?

Andrée Starå

Hi @RobFahey27

I hope you're well and safe!

Have you checked the Activity Log for clues?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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RobFahey27

I just did that and found it was a user manually hiding columns.

She is an editor-can share, though, so she shouldn't be allowed to hide/unhide columns?

Andrée Starå

@RobFahey27

Strange!

No, she shouldn't be able to hide the column. Have you double-checked if she's shared with higher permission in the Workspace or shared in a group?

Did she have higher access?

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RobFahey27

Double, triple-checked; she has editor-can share access to both the workspace and the sheet, but nothing higher than that.

Another user also watched her try to hide/unhide columns, and she was not able to do so.

Seems like a weird bug that keeps hiding columns whenever she makes an edit?

Andrée Starå

@RobFahey27

Yes, it sounds like a bug.

If you haven’t already, I recommend reaching out to the Smartsheet Support Team.

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RobFahey27

Thank you for the help, Andrée! I will reach out to them now

Andrée Starå

@RobFahey27

Excellent!

You're more than welcome!

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