Problem Loading Smartsheet

Shyam0109

I am getting the below error message

Andrée Starå

Hi @Shyam0109

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and if you haven't already, I recommend that you reach out to the Smartsheet Support Team and provide the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Shyam0109

I tried all that. There are other smartsheets that I use which are working fine. There is this one that is not opening. Would the data and number of rows (8000) be a factor ?

Andrée Starå

@Shyam0109

Ok. Yes, the structure of the sheet can be the issue. Is it a very resource-heavy sheet?

A lot of Conditional Formatting, Cross-Sheet Formulas, and similar?

Try making a copy of the sheet and see how the new one works.