Error Code 18
Does anyone know what we may be getting this error code or how to fix it?
formName: ajax
formAction: fa_gridSave
serverStatus: false
serverStatusText: CriticalException
errorCode: 18
Answers
-
It sounds like you're receiving an error when trying to Save a sheet.
In this instance, I would recommend creating a case with Smartsheet Support showing full screen captures and/or a screen recording of your issue, including the steps you took leading up to the message and the sheet URL.
Thanks!
Genevieve
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-
I checked in with our Support team and they have not received a case from you yet in regards to this issue.
If it's still occurring, please open a new Support Case from the Portal Home Page,
and provide the following details in the Description box:
- Screen recording of when you receive the error message
- Sheet URL that you receive the message
- Does the same error occur on any other sheets?
- Does the same error occur if you create a copy of the sheet with Save as New?
- Are any other Shared Users seeing the same message, or is it just yourself?
- What browser are you using, and do you see the same error on other browsers?
They'll be able to troubleshoot this with you in a private channel where you can share these details!
Thanks,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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