Form Text Disappearing Issue?
Hello,
I have a form with help text:
However, whenever I add an additional option under the dropdown menu, the text disappears. Does anyone know why that is?
Best Answer
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I've exhausted all my ideas for what might be happening. My only other suggestion is trying a different web browser (and/or clearing your current browser's cache). Sometimes, that resolves these kinda random issues.
After that, recommend opening a ticket with SS support.
Answers
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Hi, Benjamin. When you say "the text disappears," do you mean the "xxxxxxxxxxxx" text under Request Type, the "Select" text in the dropdown area, or do you mean that the value a form user selects does not appear in the worksheet this form feeds?
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@Danielle Arteaga the 'xxxxxxxxxxxxxxx' text
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Perfect. A couple more questions for you:
- Are you adding the new option to the dropdown menu from the form editor or by editing the column on your worksheet?
- Is the column type on your worksheet set to "Dropdown list"?
- (don't hate me for this one) ... Are you saving the form after you edit it (and before you click the back arrow to return to your worksheet)?
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- Adding it from the dropdown menu on the form editor. Though I did try it the other way around it I experienced the same issue.
- Yes, it's a dropdown list.
- I'll have to double-check.
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I tried to put in a new value using the form, and the help text disappeared and the save button remained greyed-out. However, when I clicked on the back arrow and went back into the form, the new value was present, along with the help text.
I have no idea why this is happening.
-
I've exhausted all my ideas for what might be happening. My only other suggestion is trying a different web browser (and/or clearing your current browser's cache). Sometimes, that resolves these kinda random issues.
After that, recommend opening a ticket with SS support.
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