Search Bar: Error Message "Since you've logged in for the first time in awhile, we have to provision

Sticktotheplan

For the last three days we have been getting a strange error message when using the search bar. - upper right hand corner search bar in Smartsheet

Everyone within the Smartsheet account keeps getting an error message

""Since you've logged in for the first time in awhile, we have to provision your data. This could take up to 24 hours so please check back"

But the users who are getting this are in Smartsheet on a daily basis. Additionally, this error message has occurred in the last three days. Most users of the account utilize search daily and never had a problem before.

Does anyone have any idea why this is happening? Help from the community is very much appreciated.

Thank you,

Genevieve P.

Hi @Sticktotheplan

This message is related to the new Search UI that was released last week!

Even though you had been logged in, the new Search UI was updating and provided this message as a heads-up. It should be gone by now (unless you haven't logged in for a while).

Here's the release announcement post for more information: New Search UI now generally available

Cheers,

Genevieve