Assigning ownership to a sheet

Karen Bruer

I have a sheet that I would like to assign to someone else as owner (the person is already Admin on the sheet), but I get this error message. Thoughts?

Ray Lindstrom

Hi @Karen Bruer,

Is the user you're trying to transfer to a paid or free user?

If free, they can't "own" files.

If paid, you'll need to contact the support team.

All the best,

-Ray

Arriaga

Change ownership of a sheet, report, or dashboard | Smartsheet Learning Center

Hope this helps.

Karen Bruer

@Arriaga Yes, I followed these instructions.

Ray Lindstrom

Hi @Karen Bruer,

Is the user you're trying to transfer to a paid or free user?

If free, they can't "own" files.

If paid, you'll need to contact the support team.

All the best,

-Ray

Karen Bruer

Thanks @Ray Lindstrom , that's what I thought - I'll open a ticket.

Ray Lindstrom

@Karen Bruer,

Another thing that comes to mind is "if the user already owns the maximum number of files allowed".