Answer to a notification by email with attachement



First, let me thank all the contributors of this space, I found a lot of answers on it... except one !

When I write a comment on a project plan, it sends automatically an email to all people I mentioned with @

Then, receipients can answer directy by email wihout connecting to Smartsheet.

BUT when they attach a file in their answer, I don't reveive the file in smarsheet, only their answer (text).

I assume there is a parameter somewhere as you can join a file in the conversation but from smartsheet.