Report suddenly stopped showing any rows

Matt Suderman

I created a report that points to many different Workspaces. I used filters to control which sheet names are shown on the report.

Yesterday this report was working perfectly. This morning it's not working.

Any clues?

Andrée Starå

Hi @Matt Suderman

I hope you're well and safe!

Strange!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you still need to, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Have a fantastic weekend & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Matt Suderman

If I create a NEW report with the same settings, it works.

Andrée Starå

@Matt Suderman

Excellent!

It seems like there probably was a hiccup with the old one for some reason.

✅Please support the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Matt Suderman

Does NOT give confidence that this won't happen again

Andrée Starå

@Matt Suderman

It could have been a temporary glitch, but I'd recommend following up with Smartsheet Support if it doesn't work again later today.