Some users' form submissions don't add data

PIA Team

Form is submitted successfully, but new row does not show up.

form submission works 100% of the time for some users. Other users it works 0% of the time, including the sheet owner.

Any ideas?

Andrée Starå

Hi @PIA Team

I hope you're well and safe!

Have you checked the Activity Log for clues?

I hope that helps!

Have a fantastic week & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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PIA Team

Just discovered that the users with form submissions missing get this message when logging out of smartsheet:

"We're still processing some of your form submissions. By logging out, these submissions will be erased"

It's been a few hours. how long could this take to process? Why does it get hung up?

PIA Team

Andrée Starå

@PIA Team

Try changing the network to see if that's the issue.

PIA Team

Thanks Andrée,

Oddly the Activity log only shows successful form submissions, but not the ones we are missing and "still processing".

Please explain more about the network change.

Andrée Starå

@PIA Team

Yes, that's correct. It will only show when there's information added/changed.

With the network, I meant disconnecting from wi-fi or connecting to it, changing to another wi-fi network, and possibly disabling cellular to force it to use wi-fi.

Did that work/help?

PIA Team

Logging out and restarting worked. Still not sure of the root cause. Thanks for all the help.

Andrée Starå

@PIA Team

Excellent!

Happy to help!

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