Workflow - Daily Reoccurrences not triggering automatically.

Ibrahim Khaleel

Please note that I have configured new Workflow which has daily reoccurrences based on filter (Condition). It has been observed that it's not trigger on time. But manually it's working.

Kindly request to rectify the issue so that I will automatically trigger daily.

Refer attached snapshot.

Thanks and best regards.

Genevieve P.

Hi @Ibrahim Khaleel

It looks like your original workflow was set to trigger once based on a date in a date cell. This means that once the date is in the past, the workflow would not trigger anymore.

The most recent screen capture shows your workflow being triggered solely on a specific week day (M - Fr) regardless of what's in the date cell. That's great! This means that it will run every day, and your condition block filters what rows send on a daily basis.

Here's more information:

https://help.smartsheet.com/articles/2479241-create-a-time-based-automated-workflow

Cheers,

Genevieve

Paul Newcome

It looks like you have it set to send at 11am. What time is it actually sending?

Ibrahim Khaleel

HI Paul,

Thanks for prompt support.

it's not sending automatically I observed from last two days. Initially I was sent for 2 days then it's stop.

Awaiting your support to rectify this issue.

Best regards.

Paul Newcome

I personally would just remove the condition and leave it to be triggered on the date column.

Ibrahim Khaleel

Dear Paul,

Thanks for solution.

I will remove the filter and let you know.

Best regards.

Ibrahim Khaleel

Dear Paul,

I have removed the filter and waiting for notification but it's not trigger again.

Kindly check the below snapshot

As per the record it should send update notification with 7 records.

Thanks for your support.

Ibrahim Khaleel

Dear Paul,

I have tested with new workflow with same setting and it's working now. So I have deactivated all existing workflow and added new workflow with same setting. Let check now and notify you once it's trigger.

Thanks for suggestion and prompt support to rectify and resolve this issue.

Best regards.

above is newly created duplicated from working workflow

Ibrahim Khaleel

Dear Paul,

Now new workflow (All 3) is triggering and got triggered at same time with updates notification with filtered records only.

Appreciated your prompt suggestion.

Thanks and best regards.

Ibrahim Khaleel

Dear Paul,

After updating new workflow only 1st days it's triggered but for 8th and 9th of Jan it's not triggering again.

Today I have modified again with all weekday's except Saturday and Sunday.

Let me check and get back to you soon.

Thanks.

Ibrahim Khaleel

Is there any impact on trigger if all time are same?

Genevieve P.

Hi @Ibrahim Khaleel

It looks like your original workflow was set to trigger once based on a date in a date cell. This means that once the date is in the past, the workflow would not trigger anymore.

The most recent screen capture shows your workflow being triggered solely on a specific week day (M - Fr) regardless of what's in the date cell. That's great! This means that it will run every day, and your condition block filters what rows send on a daily basis.

Here's more information:

https://help.smartsheet.com/articles/2479241-create-a-time-based-automated-workflow

Cheers,

Genevieve

Ibrahim Khaleel

Dear Genevieve,

Thanks for answer.

I have configured weekdays workflow and for last three days I have monitored it's working perfectly.

For reminder date i have set logic with reminder days divided by every 3rd day (with MOD function) if reminder is zero then passing today's date on reminder field else null.

Once again thanks to smartsheet community to help out promptly.

Best regards.