MS Teams Error when Adding Sheet to Channel

Eden Build

Hi there,

I'm receiving an error when trying to add a sheet into our teams channel. I have no issues connecting to smartsheet within teams and selecting my desired sheet to add, but when I select the publishing and access options, then click save, I immediately get an error. See attached screenshots (Pic 1 is selected publish/access options) (Pic 2 is the Error).

Thank you

Teams Pic 1.png

Teams Pic 2.png

Genevieve P.

Hi @Eden Build

Is it possible you're on a Plan type that does not have access to Publishing sheets?

Here's more information on Publishing:

https://help.smartsheet.com/articles/522078-publishing-smartsheet-items

Cheers,

Genevieve

Thobile

Hi Geneviewve

I have a Business License and have admin access but also get the same error.

Please help.

Thobile

Genevieve P.

Hi @Thobile

Do you see the same error when you select a different privacy option? For example, try selecting the option that says "Only available to users in the owner's Smartsheet account"

Thobile

Hi @Genevieve P.

I still get the same error.

Genevieve P.

Hi @Thobile

Thanks for confirming! I would suggest contacting Smartsheet Support with a screen recording of the actions you're taking so they can troubleshoot in a private channel based on your specific sheet and plan.

Cheers,

Genevieve