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Good Day,

 

I have setup an automation workflow for persons to update on queries at different stages.

 

I notice that persns who should be getting update requests are not receiving them. 

This happens specifically for persons who appear after a condition is set in the workflow to "Request an Update" if "Assign to" is a specified email address.

 

 

Comments

Andree_Stara

Hi Randolph,

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Andree_Stara

Have you checked the Automation Permissions?

Best,

Andrée