Good Day,


I have setup an automation workflow for persons to update on queries at different stages.


I notice that persns who should be getting update requests are not receiving them. 

This happens specifically for persons who appear after a condition is set in the workflow to "Request an Update" if "Assign to" is a specified email address.




Hi Randolph,

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

Have a fantastic weekend!


Andrée Starå

Workflow Consultant @ Get Done Consulting

Have you checked the Automation Permissions?