Welcome!

Automation Support

Good Day,

I have setup an automation workflow for persons to update on queries at different stages.

I notice that persns who should be getting update requests are not receiving them.

This happens specifically for persons who appear after a condition is set in the workflow to "Request an Update" if "Assign to" is a specified email address.

Find more posts tagged with

Comments

Andrée Starå

Hi Randolph,

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Andrée Starå

Have you checked the Automation Permissions?

Best,

Andrée

Sign in to join the conversation!

Quick Links

Trending discussions

Not enough space in the cell for my notes
Hi, I'm using smartsheet to track updates on each task in a tracker. These updates may span over a year, so they get lengthy. I was excited about smartsheets because viewing these notes is a lot cleaner. However, I've just realized that there is a content limit to a cell, which is a huge issue. While excel was annoying to…
how can i overlap 2 tasks.
Hello, i've a question about 2 tasks. Task 1 has for example 4 hours and should be on day 1 for example 6 january. Task 2 has 30 hours and should be on start on 4 january and futher. How can i manage that on 6 january task 2 has only 4 hours? Now i got the message user is over-allocated because task 2 is planned on a full…
Update Automations
Hi All, We have several update automations on various solutions - and have worked very well for getting info from people that dont have smartsheet access - how ever in Sept we switched over to SSO and MFA and activated the Safe Share - We have now run into an issue that when our update automations trigger and people within…