Sign in to join the conversation:
Dear Tech Support,
Is anyone answering tech support issues...?
Regards
A coworker just got a response in about 24 hours earlier this week...
well mine has been 5 days.....still nothing, let me know what your coworkers secret is.
I'm not sure. I personally never go more than 24 hours without a response either (not including weekends and holidays of course).
I sent in the same support request again and was given another case number yesterday...i'm trying to send out a scheduled file attachment which has worked in the past.
But its now showing this error:
formName: ajaxformAction: fa_scheduledUpdateSaveserverStatus: falseserverStatusText: CriticalExceptionerrorCode: 6
I've never seen that one before.
Greetings- I have a drop-down column where a staff member is emailed (request an update) if a row is marked as "assigned". If row 1,2,3 are assigned to the same staff member within a few mins, that staff member receives 1 email rather than 3 separate emails. We want each row to be a separate email so they can mark that row…
All of the automation workflows on all our sheets are "missing". This is what we see when we click "manage automation workflows" We're also unable to create new workflow. Smartsheet Gov Status shows no issues with workflows. Is anyone else experiencing this issue?
Hi. I have been the System Admin for the past 2 years. When I came into this role, I added our logo under the setting in Branding & Personalization. Our logo has now changed and I need to update it. However, when I go to Branding & Personalization the only options I have are Profile Visibility and Working Days. Did…
