Sign in to join the conversation:
Hi,
I send attachments from Smartsheet and my recipients received it in their 'spam folder'.
How can we troubleshoot this issue?
Thanks!
Hello,
I'd recommend checking the spam filter settings to see if there is anything causing these emails to be routed to the junk folder.
If the client spam filter is not the issue, have the recipients reach out to their IT department and have them add the smartsheet.com domain to their mail server whitelist to ensure their organization can receive emails from Smartsheet.
The following relays can also be added to your organization's trusted sender list:
ord.relay.smartsheet.com
iad.relay.smartsheet.com
How can I delete old sheets I no longer use from my account?
We want to implement single-sign-on at work and have received approval. However, our IT department wants all external partners to have/use Mayo credentials to log into Smartsheet. Not all of our external partners ever set foot on our campus and don't have our company credentials. I have a couple of questions. Has any other…
I can create a Chart in Dashboard from sheet well but from Report is not working now. I just try with simple Report (just contain 2 column Primary and Number) but cannot make the chart. Is there any changes recently right, because I haven't worked with Smartsheet dashboard for a long time and I remembered that I could do…
