Sign in to join the conversation:
hi
I'm trying to add a new user, it says that the email is already attached to my account but I can't find it in the users' list.
Any idea ?
you probably added the user as a personal contact instead of an account one. That is a mistake I have made many times before.
I checked, that's not the case.
Hi,
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
It may also be that the user has already another account (sometimes established when opening a free trial account).
As the user to delete his account and try again.
See the option here to use a 3 email approach (method 1) to remove your email and then link it to the account you want it on.
https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account?source=apphelpicon#Cant_Add_Error
I'm receiving this message every time I try to open my sheets. I'm the only admin user. I have already performed proper troubleshooting, such as clearing the cache, logging in incognito, and logging out and back in, but the issue remains unresolved. It's been a few days, and I'm unable to track our projects and this…
I’ve created an automation that generates a document and forwards it to the individual specified in a cell. The line item also has several additional attachments associated with it. Is there a way to include those attachments with the generated document?
I have an automation set up that copies a row to another sheet each day. The automation itself works correctly, but the problem is that it copies the formulas rather than the values, which causes the formulas to break and return errors. How can I configure it to copy only the values instead of the formulas?
