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I'm still experiencing issues with automation. my approval workflow is not triggering. is this still being investigated?

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Andrée Starå

Hi Jade,

Did it work previously?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Andrée Starå

There was an issue so maybe it will take some time before it's back to normal.

Automation & Notification Center Subscribe

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Jul 18, 11:05 PDT

Update - Automation and Notification Center functionality has been restored. Notification delivery from automation workflows may be delayed. We are continuing to investigate and will provide an update in the next 30 minutes.

Jul 18, 10:48 PDT

Update - Webhooks are also affected by this issue. Automation relying on webhooks, such as the Salesforce and Jira connectors, will be impacted.

Jul 18, 10:16 PDT

Investigating - We are investigating errors managing Automation rules, including accessing the in-app Notification Center.

We will provide an update within the next 30 minutes.

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