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Make bundled notifications or request an update optional
We have a workflow where the sheet refreshes daily. We need to trigger request an updates at the row level for advisors based on flag parameters. Advisors have domains our instance of Smartsheet doesn't support, so we need to send the request an update to a mailbox and then have Power Automate aggregate them by advisor -…
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Requesting Status
I am an owner and an admin. Why can i not request status?
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Update Request Errors
Hi, We’re encountering errors when attempting to open an update request via email. Please see details below. Could you advise on the cause and next steps? Thanks
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Update Request Email
Hello, I am testing the Update Request feature for a project we are working on. The project is to confirm current information but also have the recipient update any information. So far it seems like it could work for us, as we would prefer the recipients don't have access to the sheet itself. One question we have is around…
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Missing Send Update Request Option on Sheet
I am no longer able to right click on a row or use the 3 dot menu to send an update request. When I created this sheet, the option was available but I cannot seem to find it now. To my knowledge, nothing has changed with the sheet permissions/settings. I am attaching an image of the menu I get without the Send Update…
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Anyone having issues with Update Request Workflows?
Hi all, I have created some Update Request workflows and I am testing to myself. I am not getting email subject and body context in the Update Request Email. What I am getting is, Email Subject: "Update Request for [Sheet Name]: [Workflow Name]" and in body, "Please Update My Online Sheet". I have a specific Subject and…
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Update Request sending individual emails instead of one link, even when time based
Hi all, I have an automation that sends me a daily update request for students that have appointments that day, so that I can enter dates and notes. Most days I have 6-8 students. I was (at one point) able to get it to send a mass update request. One link for all the students that had appointments that day. But this…
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New Formula Error message #ERROR IN RANGE
Right now the Smartsheet formulas will pass through errors that exist in ranges referenced in formulas. This can result in error messages like "#INVALID DATA TYPE" in formulas where that is fundamentally impossible - making trouble shooting much more difficult. If, instead of opting for passing through any existing error…
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Tracking automations
I have project with automations sending emails based on specific criteria in the row. These automations are sent via email with a form to acknowledge receipt of the automated email. It would be fantastic if there was a way to track/ensure the email was sent without the need to send a copy of the automated email to my inbox.
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Request an Update sending multiple lines in 1 email
Greetings- I have a drop-down column where a staff member is emailed (request an update) if a row is marked as "assigned". If row 1,2,3 are assigned to the same staff member within a few mins, that staff member receives 1 email rather than 3 separate emails. We want each row to be a separate email so they can mark that row…
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Request Visibility and Management in Table View now generally available!
December 15, 2025 We’re excited to introduce the first step toward a modern, end-to-end request experience in New Views (Table View). With this release, internal users can now see, access, and manage requests directly in New Views (Table View only), making it easier than ever to track work in one place. What’s Included in…
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Automations builder: The column selection box should be bigger
The box to select the specific fields for an update request is far too small. And it gets smaller the more columns I select. This makes it very awkward to use when selecting columns to be updated from a large sheet. The selection box should open much bigger, at the moment I can see only 4 of the fields out of a potential…
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"Last Update" to look for last manual update, not last formula update
I currently have a column that counts how many days until the due date. Because this column formula utilizes "TODAY()", this means the column re-calculates every single day. Because of this, my "Last Updated" auto-fill column always lists today (or the last day I opened the sheet) as the time the rows were last updated. Is…
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How to best track Outstanding Update Requests
We are a construction company and I am trying to build automations and a dashboard for tracking "Outstanding Update Requests" - Each of our Line-Item tasks require us to acquire information from 3rd parties. This information takes standard forms (Start Date, End Date, Comments, Attachments, etc), but the specific fields…
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URL in Custom Message
Hi everyone, I’m running into an issue with my Smartsheet automations and was hoping someone might have a workaround. I have a workflow that sends an Update Request (or Alert) with a Custom Message. In that message, I include a Dynamic View URL that looks like this: https://app.smartsheet.com/dynamicview/views/EXAMPLE The…
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Merged: Feature Request: Add Customization Options to Update Requests
This discussion has been merged.
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Can we run the request for update to include all the rows that applied to one condition?
We want to know if it is possible to send request for update in one email, but with multiple rows at the same time. For example, staff A has 4 open referrals, I want to send one request for update automatically to them where they will receive only one email without having to overload them daily with all the open referrals…
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Update Requests: Conditional Logic
If feasible, please consider adding the ability to define conditional logic rules when configuring update requests. Rather than displaying all designated fields to the recipient, the update form could dynamically adjust to show only the relevant fields based on the recipient’s responses, thereby improving both the user…
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Can we set Request for Update to run only on Business days or based on Business days?
Can we set the request for update to be sent based on business days rather than calendar days? For example, I want the automation to send to staff assigned if no change in activities of the row for x days. We want to set this to be business days instead of calendar days. Would this be possible?
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Merged: Update Request Supercharged (Update a Sheet using a Form)
This discussion has been merged.