Customize "From" sender for alerts

Trish Harrison · 05/06/20

It looks like on April 17 Smartsheets changed the "From" address for automated alerts from "Smartsheet Automation" to the spreadsheet owner name.

https://www.smartsheet.com/content-center/product-news/release-notes/personalized-sender-name-and-reply-notification-emails

This has caused a lot of confusion for our team. Is there any way to change the "From" sender for messages? Perhaps it could be specified in the alert settings? That would be awesome.

Andrée Starå · 05/11/20

Hi Trish,

Unfortunately, it's not possible at the moment, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment

There are some possible workarounds like changing the displayed name and similar.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Anton Ventslav · 10/04/20

https://community.smartsheet.com/discussion/comment/249558#Comment_249558

Hello Andrée,

Can you give us some help and guidance on the changing displayed name and similar.

It currently looks like: "First Name" "Last Name" via Smartsheet.

Doesn't look great.

And with premium licensing - believe the Smartsheet branding can be removed, just like in forms.

Custom "From" is the ideal option - based on the sheet it's coming from.

Cheers,

Anton

Andrée Starå · 10/30/20

Hi @Anton Ventslav

There are a couple of workarounds.

One would be to have a specific account as the sheet owner, which you'd name what you'd like it to be.

Another would be that you change your name to something else.

Unfortunately, there isn't any difference between the different plans.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Customize "From" sender for alerts

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