Can't upload doc, can't tell why

frobison14816 · 10/03/18

I have a sheet with a lot of docs uploaded, tried to load another yesterday and couldn't. I'm guessing there are # and/or size limitations for files for sheets, but I can't find that info anywhere - and even if I knew the limitations, I'm not sure how I'd see if I'm reaching them with any particular sheet.

Any ideas?

Andrée Starå · 10/03/18

Hi,

What happens? Do you get any error message?

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

frobison14816 · 10/03/18

My user got an error message, but didn't capture it. As I said, I'm guessing it's because there's a lot in the sheet, but I don't know the parameters allowed - # files (I thought it was unlimited), & size of files (I thought each file must not exceed 250 MB, and the file she tried to load did not exceed that).

When she deleted other files from the sheet she was able to load her file, so I'm guessing it may have something to do with overall storage.

Andrée Starå · 10/03/18

Maybe some limits as below were exceeded?

Max rows: 5,000, Max columns: 200, Max cells: 200,000

The maximum size of a file that can be uploaded to a sheet owned by a licensed (paid) user is 250 MB per file. For a sheet owned by a trial account, this maximum is 30 MB per file. You can upload 100 files at a time. While there isn't a limit to the total number of attachments allowed on a row or sheet, you are bound by the amount of storage space included in the sheet owner's subscription.

Rajjapaul · 09/05/19

Hi I am facing same problem now.

After drag & drop a file to upload, the loading green circle show upload is complete but then the error message pop up says "Error uploading , please try again later"

The file is pdf size 300 KB.

Any advise please ?

Best,

Rajjapaul

Andrée Starå · 09/05/19

Hi Rajjapaul,

Does it work with other files?

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Paul Newcome · 09/09/19

A couple of additional notes about the storage space limits...

.

This storage space is across all sheets owned by the individual.

.

It also does not matter who attaches the file/doc. If I own the sheet, then it counts towards my storage space even if I am not the one to attach it.

.

Additionally, I cannot specifically speak to other shared plan types, but I am part of an Enterprise plan here at my work. Our storage space limit is based on how many licensed users we have.

I can't remember the exact numbers, but for easy math lets just say each user is allowed up to 1 GB of storage. Each person's storage limit contributes to an overall storage limit for the group. So if we have 20 licensed users, that gives us as a group a total of 20 GB.

So if I hurry up and attach 20 GB worth of files and docs to my sheets, that would mean no one else on my plan would be able to store any attachments.

.

Again... I can't remember the exact numbers, but that is the general idea of how that all works.

Andrée Starå · 09/10/19

More info: https://www.smartsheet.com/legal/limits-policy

Crystal Gonzalez · 02/25/20

Hello

I have been trying to add docs to my sheet and they do not seem to attach. It will start to load and show me the progress wheel next to the document in the upload wheel, but right as it reaches 100%, the document disappears. I have tried various documents of different formats and sizes. Please help!

Andrée Starå · 02/25/20

Hi @Crystal Gonzalez,

Which browser are you using? Have you tried another one?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Crystal Gonzalez · 02/25/20

I am using Chrome

Crystal Gonzalez · 02/25/20

@Andrée Starå I just used Edge and it did the same thing. I normally use on Chrome

Andrée Starå · 02/25/20

@Crystal Gonzalez,

Try logging out and in again? Did that fix it?

Paul Newcome · 02/25/20

@Crystal Gonzalez In addition to Andree's suggestion...

After logging out, clear your browser's cache and cookies BEFORE logging back in again.

Chuck Mihaliak · 05/11/20

If you are working remotely, you may need to VPN in to ensure secure file transfer. This is the case for us. Once we log in to VPN files will attach.

Mark Tennant · 01/14/21

I'm having the same problem.....trying to upload a simple Excel spreadsheet and it won't do it. Tried drag and drop and upload from my computer and neither is working

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Can't upload doc, can't tell why

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