Adding Data from Sheet to Comment Mention E-mail Alerts

Jonathan Dayan · 02/04/21

Hi,

Is there any way to add data to the comment mention e-mail alert beyond just the primary cell? We have staff that are primarily using the mobile app and not having more information about the specific row beyond the deidentified episode ID makes it difficult for them to locate the patient in question. Thank you.

Andrée Starå · 02/04/21

@Jonathan Dayan

Apologies, I misread your question.

Unfortunately, as far as I know, it's not possible now, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå · 02/04/21

Hi @Jonathan Dayan

You could maybe use the placeholder feature.

More info:

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Jonathan Dayan · 02/04/21

https://community.smartsheet.com/discussion/comment/278287#Comment_278287

Hi Andree, thank you for the response! We use placeholders for our automations. How would we apply that to the auto-generated automation e-mail that goes out when someone tags someone in a comment?

Andrée Starå · 02/04/21

@Jonathan Dayan

Apologies, I misread your question.

Unfortunately, as far as I know, it's not possible now, but it's an excellent idea!

Please submit an Enhancement Request when you have a moment.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Adding Data from Sheet to Comment Mention E-mail Alerts

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