The new Smartsheet experience

Hi @Susan B Peck and @Ashley Ryder - I wanted to ensure you saw our recent blog post from our VP of User Experience, Doon Malekzadeh, outlining the reasons behind the changes, the role of customer feedback, and also what's next. Please note that these changes are just the beginning and we will continue to iterate and update based on what we are hearing from our customers. Please do continue to share any other feedback with @Brendan Reed so we can continue to pass it along to our UX and Product teams.

@Stephanie Boulanger @Susan B Peck I tend to agree with Susans remarks and have also read the Blog and reiterate what we have all said via this platform - We are not against change but not at the expense of usability. Why dont you offer the original Classic view which gives the option for those that value visual working space over unwanted gimmicks to carry on fairly happily as before. If your changes are as popular as you seem to think they are then the majority of users will continue with the new UX!

I am a pretty new Smartsheet user. We've been using it for less than a year, and there are only a handful of us at this point. And I am always evaluating whether we will roll things out to a bigger group.

This thread is very discouraging. My company has a little over 1000 employees, and I have internal users who I need to consider leading into Smartsheet. My colleagues have external customers. If this upgrade happened in my organization, my internal clients would be EXTREMELY upset that now they have to explain to their customers why things look different, how to change their view to see what they used to see, etc. I know this because we use other products that have done this to us. And we have products that have never done something like this.

I think that your enhancement request process is unnecessarily opaque. Why do you hide the current enhancement requests? Why not let all Smartsheet users see what has been requested and just add a vote or a comment? As it is, these requests go into a black hole. I mean, even myself personally I forget if I submitted a request for a thing or not. Filling out that form takes time. You force a lot of your customers to spend a lot of time doing a thing that you could really help us out with.

I am on the edge of making a decision to recommend Smartsheet or another product to my organization. The update and the response sets Smartsheet back significantly. I almost did not contribute to this conversation, because I do not think it matters, and I am doing this on Saturday morning, but I have benefitted from the community here, in terms of making my work easier and my ideas successful, so I want to support my fellow users and let them know that I agree with them. I do not expect Smartsheet to change, and I will only be convinced when I see that you open up your enhancement request system so that users can see submitted requests and either add our vote or add comments. Until then, you are a black box, and I have no confidence in improvement, and this situation here actually gives me confidence that you will go backwards.

Dear SmartSheet Team,

I am not sure why its so complicate to listen to your customers & return to the previous layout? there are over 80 comments, almost 3K views in this thread and all we are asking is give us back the old view, once you guys will figure out how to improve all the above issues you will display the new view so far NOONE here is happy of it and it seems that Smartsheet doesn't really care about it, I don't see any real reply from the Smartsheet team if they plan to fix it or not, now its even not pined anymore to the top of the community sheet that shows that the Smartsheet team is just hoping we will all forget about the issues since we all work and get busy with other stuff.

I hope that someone in the SmartSheet team could reply to us with a real plan about all the above issues and if there is no plan to fix it Please be honest and let us know. additionally please pin this thread back to the top so its not being lost between all the other conversations.

Looking forward for an honest respond.

@Yechiel Binet @Stephanie Boulanger @Mark Mader @Brendan Reed

Sadly the unpinning of this thread tells us all we need to know and zero response from the CEO tells us even more!. Response from Stephanie is sadly more of the same "we are in listening mode still but wont give definitive answers"

Maybe a Google search for European Super League failure would help focus the minds of the powers that be at SmartSheet! as to what happens when an organisation gets it so wrong but struggles to come to terms with the same!

Hello Community! Later today many of you will be receiving an email invite for a customer feedback session in which we will be connecting you directly with our Product Senior Leadership Team. We don't take for granted the time you have spent sharing your feedback within our Community and we hope that you will be willing to give us just a little more time so that we can answer all questions and hear all concerns regarding the new Smartsheet experience.

If you do not receive an invite by end of day and would like to join us, please reach out to me directly at stephanie.boulanger@smartsheet.com.

Hi Smartsheet Community,

Last month, we introduced the new Smartsheet experience. One of the things we heard from you is that you want more screen space when working in sheets. We listened to this feedback and are enhancing our full screen view (currently the little box with arrows in the bottom left of a sheet). We'd love some volunteers to sign up to get early access to the enhancement, test it, and and provide feedback before we move forward with releasing to all customers. The enhancement would be enabled 1-2 weeks from now. If you'd like early access, sign up here! https://app.smartsheet.com/b/form/f6e84789f21346b9bf6844648c90305e

Thank you for your continued feedback as we iterate and make Smartsheet better!