Why is Smartsheet so slow to load pages

HRM · 06/25/21

Genevieve P. · 07/07/21

Hi all (@todd.jardine80961, @TeeM, and @HRM)

Our team is currently investigating an issue where Dashboards are slow to load and edit; you can find out more information and subscribe to updates from our Status Page, here: https://status.smartsheet.com/

Thank you!

Genevieve

TeeM · 06/25/21

I have had the same issue previously. No lack of internet speed.

Watching this one!🙂

Todd Jardine · 07/07/21

I am experiencing this as well. This is especially true with our more complex dashboards. When attempting to edit, the browser simply freezes.

Genevieve P. · 07/07/21

Hi all (@todd.jardine80961, @TeeM, and @HRM)

Our team is currently investigating an issue where Dashboards are slow to load and edit; you can find out more information and subscribe to updates from our Status Page, here: https://status.smartsheet.com/

Thank you!

Genevieve

skarkhoff · 07/15/21

I have this issue with Dynamic View constantly, to the point where the team calls it the spinning wheel of death. Are there plans to speed that process up @Genevieve P ?

Genevieve P. · 07/15/21

Hi @skarkhoff

This thread is specific to a Dashboard issue which has since been resolved. If you're experiencing slow load times in Dynamic View and have gone through the steps in this Help Article, please contact Smartsheet Support with screen recordings and a list of steps you've tried so they can investigate this with you.

Cheers,

Genevieve

Becky Horton · 08/06/21

Hi @Genevieve P. , I see your comment on 7/15 about this thread being specific to a Dashboard issue but many of us are still having the issue of all sheets loading slowly. It looked like from the original post for this thread that it was more general? Just curious if I need to start a new thread or can I continue to monitor this for an update on why Smartsheet has been so awful with loading lately? We even have issues with some of our users not being able to log in due to it timing out. Thanks for any help you can give!

Becky Horton · 08/06/21

Also, I went to subscribe to Automatic Updates and get this message as the page tries to fully load.

Genevieve P. · 08/09/21

https://community.smartsheet.com/discussion/comment/300600#Comment_300600

Hi @Becky Horton

This specific issue has been resolved and we don't currently have any other reports of slow load times, whether in the Smartsheet application or on the Smartsheet website (such as the Status page). Our Status is currently "All Systems Operational".

Is it possible that the browser version you are using is not the most recent one (see here), or have you added a recent browser extension, or has there been a recent change to your network?

There are a number of troubleshooting steps listed on this page: Issue: Smartsheet Is Continuously Loading, Not Responding, or Not Displaying Certain Items

If none of this has helped, please contact Support directly with screen captures and URLs that you are attempting to access, identifying your browser type, what you've tested, and all the other email addresses that are experiencing the same thing.

Thanks!

Genevieve

Why is Smartsheet so slow to load pages

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