We just bought the Pro account with 3 licensed users but our free users are not able to comment?

njs · 09/06/21

Even on the sheets shared with them. Any idea on how this can be resolved? Or is this restricted.

njs · 09/06/21

Thank you for such a detail post but this was not the problem. Smartsheet recently change their Pro level permissions... Now at Pro level free users cannot comments or add details they can only be viewers. This only works for Business and Enterprise level...

Andrée Starå · 09/06/21

Hi @njs

I hope you're well and safe!

They have to be at least shared as Editors to be able to comment.

Required Permissions and Sharing Levels

Anyone with access to the sheet will be able to view or print comments.

Other actions with comments require additional permissions:

To create or reply to a comment, you must be the sheet Owner or have Editor- or Admin-level sharing permissions to the sheet.
You can edit or delete any comment that you create.
The sheet Owner or anyone with Admin-level sharing permissions to the sheet can delete any comment or comment thread.
IMPORTANT: If you @mention someone who isn't shared to the sheet—and you are the Owner, or have Admin or Editor - Can Share permissions, you'll be prompted to share the sheet, and grant appropriate permissions to them so that they can have access to the comment. (More information on Sharing Permission Levels.)

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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njs · 09/06/21

Thank you for such a detail post but this was not the problem. Smartsheet recently change their Pro level permissions... Now at Pro level free users cannot comments or add details they can only be viewers. This only works for Business and Enterprise level...

Andrée Starå · 09/06/21

@njs

Happy to help!

Where did you find the information that free users can't comment on the new Pro plan?

Genevieve P. · 09/08/21

https://community.smartsheet.com/discussion/comment/303983#Comment_303983

Hi @njs

You're correct: Sheets owned by Pro Plan users can only be edited by licensed users within that account. We are working to add messaging that clarifies this restriction in an upcoming release.

Thanks!

Genevieve

We just bought the Pro account with 3 licensed users but our free users are not able to comment?

Best Answer

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Required Permissions and Sharing Levels

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