I Can't Copy/Paste text out of an Automation. Anyone else?
I've discovered an infuriating bug (?) or complication with dealing with automations in smartsheets.
I have a variety of automations in a key sheet that have email alerts for certain contacts. in these emails I have a link, specifically to a dynamic view but that is irrelevant, that I am trying to copy out of the body of the email and into a separate document. I can highlight the link and copy it, either by using ctrl+c or by right-clicking for the dropdown and selecting 'copy', but when I go to paste it [again using either meathod], all I get is the previous thing I'd copied. I went back and paid close attention when doing the copying and found that the act of selecting copy [by either means] deselects me out of the text box, undoing my highlighting and therefore, I think, copying nothing.
Is this just a me thing or a known complication with text in automations? I've been having this problem for a few days now and restarting my computer doesn't seem to help. Frankly, I'd be happy with confirmation that other people are having a similar problem, as I can work around it.
Thanks.
Best Answer
-
I think this may be an issue with your email application. I'm using Outlook 365 and can Ctrl-C/Ctrl-V the entire body of Smartsheet notification emails out with no issues.
Some companies may lock down this functionality for security purposes.
Regards,
Jeff Reisman
Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages
If my answer helped solve your issue, please mark it as accepted so that other users can find it later. Thanks!
Answers
-
I think this may be an issue with your email application. I'm using Outlook 365 and can Ctrl-C/Ctrl-V the entire body of Smartsheet notification emails out with no issues.
Some companies may lock down this functionality for security purposes.
Regards,
Jeff Reisman
Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages
If my answer helped solve your issue, please mark it as accepted so that other users can find it later. Thanks!
-
@Jeff Reisman I see. I'm using Microsoft Edge, which I don't think Smartsheets likes very much in general. I'll experiment, thanks!
-
Have you been seeing issues with Edge? Our network/PC overlords prevent us from auto-updating Chrome through Chrome, so I've been using (the Chromium-based) Edge more and more for Smartsheet. Aside from the occasional memory leak, I've been impressed with its handling of Smartsheet.
Regards,
Jeff Reisman
Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages
If my answer helped solve your issue, please mark it as accepted so that other users can find it later. Thanks!
-
Beyond the aforementioned memory leak, I have the occasional problem where all my smartsheet tabs will conk out all at once and continue to re-kill themselves until I restart my browser. Not sure if that's memory leak related, or not but I've never had this problem on chrome. Then again I could never have so many tabs open on chrome so I guess everything's roughly evened out.
-
I have the same issue from time to time, usually happens when I have a lot of tabs open in both Edge and Chrome plus a bunch of Excel windows and emails, etc. You're not alone! But as far as how it handles Smartsheet's usability, I have no problems there.
Regards,
Jeff Reisman
Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages
If my answer helped solve your issue, please mark it as accepted so that other users can find it later. Thanks!
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.9K Get Help
- 441 Global Discussions
- 139 Industry Talk
- 471 Announcements
- 4.9K Ideas & Feature Requests
- 129 Brandfolder
- 148 Just for fun
- 68 Community Job Board
- 496 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 300 Events
- 36 Webinars
- 7.3K Forum Archives