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Can anyone help - PLEASE??

I have emailed Smartsheet numerous times via links, online forms and direct emails to get our business address updated as I am unable to do so on Smartsheet itself for about 4 weeks and have not had a single reply?

Does anyone actually work at Smartsheet?

What is the point of providing case numbers if nothing gets replied to or actioned?

All I want is someone at Smartsheet to update our company address on the Payments & Billing Page. Is this too much to ask?

Currently extremely dissatisfied!

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Genevieve P.

Hi @DebbieC

What you're describing is definitely not our usual level of service; thank you for your feedback and for bringing this to our attention. I will reach out to the Finance team to make sure they have received your request and they will be in touch with you through a private channel (via email).

In the meantime, if your account uses a Credit Card to pay for your plan, you should be able to update the address from the Payments & Billing info tab in the Admin Center directly (see: Review or Change Account, Plan, or Billing Info)

Screen Shot 2022-02-04 at 11.31.13 AM.png

This will take you to a pop-up window where you can select "Edit Address and Payment Info".

Screen Shot 2022-02-04 at 11.31.45 AM.png

If you're unable to do so, I'd be happy to troubleshoot this with you. Are you receiving an error message or is it greyed out?

Cheers,

Genevieve

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