Add Ons and Integrations
Add Ons and Integrations
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Gain Valuable Insight with the Smartsheet for Tableau Integration
Hello!
Trying to connect Smartsheet to Tableau. It is taking over 170 minutes to execute the query. I am only extracting a sheet from a workspace (35 rows) as a text.
Below are the instructions I am following:
Gain Valuable Insight with the Smartsheet for Tableau Integration | Smartsheet Learning Center
Thoughts as why this is taking a long time, maybe I need an additional connector?
My next step is to reach out my IT dept.
Thank you!
M.
Answers
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Hi @Mildred
There are a few general troubleshooting steps I would suggest running through. First, check to make sure you're on the most up-to-date version of your browser, make sure your network connection is strong, and try using Incognito mode or a different browser to see if that helps speed up the connection (see: Step 1: Verify you’re using a compatible browser version).
Another potential reason for slow load times can be related to browser extensions (Step 2: Troubleshoot issues caused by browser extensions)
If this hasn't helped, please do reach out to your IT department as well as Smartsheet Support with a video recording of your issue along with all the troubleshooting steps you tried above.
Cheers,
Genevieve
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