Azure SSO Logins

The Company Account option only appears for Smartsheet app users that are associated with a plan that has SSO turned on. This means that the default app login page does not show this as an option to start with, before an email address is entered.

You can test this by going to https://app.smartsheet.com in an incognito window:

Notice that the Company Account is not one of the main generic options.

However if my company has SSO enabled, after I've entered my email and I click Submit, then the app can identify what account that email is associated with and will redirect me through the SSO set-up.

Then (depending on my browser settings) the next time I go to log in it should remember this and present me with the Company Account option associated with my email:

For your users who aren't seeing this option, can you confirm if this changes after they log in, entering their email, then log out and come back to the login screen?

Cheers,

Genevieve

Yes, we have been testing logins using that process. And for some users, after entering their email address, the option does not show.

Are those users then logging in with their email and password, and it's not routing them through your SSO? If so, is it possible they're not set up in the iDP, or that these employees aren't members of your Smartsheet account?

All users had been previously using Smartsheet before we added SSO. And in one exampled The user enters the same email address she had used previously to login, and I confirmed it is the same in M365.

When you note that they had been "using Smartsheet", can you clarify if their accounts are associated with your company's account under User Management? See: Admin Center Overview

Cheers,

Genevieve

All users have their M365 email in their users account, and all are licensed through the company account. Is that what you are refering to?

Thank you, this helps! I was wanting to know if that email address was a member of your plan, licensed or unlicensed. If they're all licensed and a part of your Smartsheet company account in User Management that answers my inquiry.

As a final question, what login options do you have enabled in Smartsheet? For example, did you disable logging in with an email and password, to make sure they only use your SSO? (See: Manage authentication options)

No we did not until we could verify it works correctly. That would be ironic.

To clarify my last comment, we did not disable Email/Password login, until we could verify the SSO worked properly.