Edit Saved Workflow not working

Jane S · 12/15/22

I am trying to edit an existing workflow, but when I go into Manage Workflows, and try to edit or duplicate a saved workflow nothing happens. I do not get any kind of error message, it just literally does nothing when I select either Edit or Dulplicate the workflow. I am a Smartsheet account holder, with Admin privileges for this sheet I am using and the owner of the sheet is having the same problem.

Has anyone seen this before, or does anyone know what the problem is?

Thanks!

Grace Deng · 12/15/22

I have the same issue🙁

Andrée Starå · 12/15/22

Hi @Jane S @Grace Deng

I hope you're well and safe!

Strange!

If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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markmark · 12/15/22

I have the same issue this morning, have raised a support ticket.

Genevieve P. · 12/15/22

Hi @Jane S, @Grace Deng, @markmark

Thank you for raising this and for those of you who contacted Support! The engineering team is currently investigating this behaviour for specific accounts with Update Requests and Approval Workflows, but only when the workflow is sending to a contact that's not shared to a sheet.

If you're experiencing something different (e.g. your workflow has a different action, or is going to users who are already shared to the sheet), please continue to follow-up with Support. It will be helpful for them if you include the browser you are using, the Sheet URL, an example workflow ID, and a screen recording of the behaviour.

Thank you!

Genevieve

Grace Deng · 12/19/22

Genevieve P.

Dec 15, 2022

Hi @Jane S, @Grace Deng, @markmark
Thank you for raising this and for those of you who contacted Support! The engineering team is currently investigating this behaviour for specific accounts with Update Requests and Approval Workflows, but only when the workflow is sending to a contact that's not shared to a sheet.
If you're experiencing something different (e.g. your workflow has a different action, or is going to users who are already shared to the sheet), please continue to follow-up with Support. It will be helpful for them if you include the browser you are using, the Sheet URL, an example workflow ID, and a screen recording of the behaviour.
Thank you!
Genevieve

It's solved now. Thank you for your prompt response😀

Jaycob Massam · 01/04/23

I am having the same issue as you described. How long did it take for Smartsheet to resolve the issue for you? @Grace Deng

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Edit Saved Workflow not working

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