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The portal link is not working.
Hi @Meg Y
I hope you're well and safe!
It's working for me. Do you get an error message?
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Bad Request
Your browser sent a request that this server cannot understand.
@Andrée Starå
This error can sometimes be specific to browser cache/cookies. Would you mind trying to access the Portal from an Incognito window or a different browser to see if this resolves the issue?
@Genevieve P.
Opened an Incognito window, click on portal link, and it opens to the help & learning page:
Troubleshooting: Unable to access the Smartsheet support portal
https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access?ErrorCode=ERROR_CREATING_USER&ErrorDescription=portal+account+owner+must+have+a+role&ProviderId=0SO5a000000wk3H&startURL=%2Fs%2F
@Meg Y thank you for providing the URL! The Portal team will look into this.
In the meantime, please use the Support Form linked in that Help Article to submit any tickets.
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