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I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Hi everyone, I'm the owner of worksheet/workspace and am currently unable to reliably remove user access through the "Manage Access" panel. This issue just started occurring recently. The Problem: When I click the "X" next to a user's name to remove them, it works for the first user. For any subsequent user, the "X"…
I'm trying to move data from two grids (Grid #1 and Grid #2) using workflows (When rows are changed) to archive grids when a cell is ONLY updated on Grid #1. Here is my setup and what the issue I'm having… Grid #1 has the column that is being updated. Workflow setup on Grid #1 to move the row when the cell is changed to a…
Helloe Everyone! I’m trying to reference another sheet in Smartsheet, but I’ve noticed that sometimes it loads quickly, while other times it takes a very long time to display the list. Does anyone know why this happens? Is there a way to reduce how often this issue occurs? Today, I can’t get anything to load at all. 😑
