Changes to asset Admin permissions and new Plan Asset Admin role, now generally available!

which defeats the purpose of going through EAP then lol

Regarding the "IMPORTANT" message referenced by @Julie Becker I'm curious how this now corresponds to the new Asset ownership updates where it states the following NOTE:

The contents of the IMPORTANT image state the deleted item will be in the sheet owner's Deleted Items folder while the "new" NOTE states the deleted assets will be in the Deleted Items folder of the admin who deleted them. Which of these two are now the true statement? Does it depend on if the asset is in a workspace or not?

We have over 350 employees and all of them have access to Smartsheet. Only around 70 are licensed users so is there a difference in how this new process works depending on if the sheet Admin is a licensed user or not? If the sheet Admin user is not a licensed user, will they still be able to delete the sheet?

Hi all, just clarifying.

In the initial launch, the Plan Asset Admin has the ability to approve access requests, however they can't go to any asset and assign themselves permission. If they request permission to an asset, the owner and admins would need to approve the request. If an owner/admin does not exist on the asset (or are deactivated), the request will then go to the Plan Asset Admin. If no Plan Asset Admin exists, the request goes to the SysAdmin.

Today (prior to the change going live), the SysAdmin are able to transfer assets from one user to another (its an all or nothing) in order to prevent those assets from being purged when someone leaves the company. Part of this change is to not require that bulk transfer of assets anymore as it was pretty burdensome for SysAdmins.

@QuanT I thought I read somewhere in one of the announcements that deleted assets would appear in the Deleted Items folder of at least the asset owner even if the deletion was done by an asset admin, but that only the admin who deleted the asset can restore it. Is that correct? Who all will see deleted assets in their Deleted Items folder? Just the user who deleted it? Just the deleting user and the asset owner? All asset admins?

Hi @QuanT just so that I make sure I am understanding you correctly, the Plan Asset Admin can approve access for any sheet if the request is coming from a user, but they can't assign themselves to a sheet they don't have access? Thank you!

For this release, the user deleting the asset is the only one who will see the deleted asset in their deleted items folder, and they are the one who can restore it. I'm working with the team that owns this to expand that to other admins and plan asset admin but that is something in a future release

@Lekshmi Unnithan and @QuanT

Thank you for the post and the help article.

I have read both and am a little confused. (Sorry) I understand things being owned at a Plan Level, but it appears from reading the articles that the Plan Asset Admin is allocated to a User? I don't understand why, as that results in the same situation as we have currently! (like I said, I'm just not quite following this)

Could you please edit the help file to give an pictorial view of how this now works.

In my understanding the Smartsheet Plan is the Company that has purchased multiple Smartsheet Licenses.

The Owners/Admins/Editors/Commenters/Viewers are allocated to people. What is Plan Asset Admin allocated to - the Company or a Person with a license in the company?

If it is the company - then is it the sys admin user for the Plan that is the associated Plan Asset Admin? If so, what do people see in the Share Permissions, the name of the sys admin user as the Plan Asset Admin or the Name of the Company?

A picture would be great please!?

Thank you for any clarification.

Kind regards

Debbie