Creating a sheet from an excel?

tzaczyk · 04/24/24

I am trying to create a new sheet from an existing excel. I get an error in Smartsheet saying, " The Microsoft Excel file "Solution Requirement matrix.xlsx" that you are attempting to import appears to be invalid." Can anyone tell me how I can create a sheet from an excel?

Andrée Starå · 04/24/24

Hi @tzaczyk

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

tzaczyk · 04/25/24

Thank you @Andrée Starå , Unfortunately, I am not able to access the Support Portal either. I have asked for help getting this addressed, but I am certain it is low on the priority list. The support Portal, requires that I log-in with a user name and password, but our system is set up for users to log in using SSO, so to the best of my knowledge, I do not have a Smartsheet specific password.

Genevieve P. · 04/25/24

Hi @tzaczyk

You can sign into the Support Portal with your plan's login - meaning that if your account uses SSO, you can use SSO to sign in. 🙂 If you try that and get redirected to the Help Article, there's a Form link on that article to submit a ticket instead.

In the meantime, for your specific "create sheet" error message, can you confirm the following:

The file cannot exceed 50 MB
Microsoft Excel files must be in .xls, .xlsx, or .csv format
- The first tab of the workbook cannot be blank
Up to 20,000 rows, 400 columns, or 500,000 cells can be imported at a time
Microsoft Project files must be created in versions 2007, 2010, 2013, or 2016 and must be in .mpp, .mpx, .mspdi, or .xml format

Here's more information: Import files to create new sheets

Let me know if any of this helped!
Cheers,
Genevieve

Andrée Starå · 04/25/24

https://community.smartsheet.com/discussion/comment/432978#Comment_432978

Happy to help!

I see that @Genevieve P. answered already.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Creating a sheet from an excel?

Answers

Categories