Workflow Fails to Send Emails to Assignees When Manually Triggered

System · 05/23/24

This discussion was created from comments split from: How to assign someone to a task and have the assignment send an email notification to the assignee?.

rodel.policarpio · 05/22/24

I have the same issue. I have a column called " Assigned To" and filled-in Assignees. The Workflow I created is to "Send to contacts in a cell" if an item is 3 days Past due at 6AM every morning. I manually triggered it using the "Run Now" feature since I cannot wait until the following morning for the email.

No email is being generated. Please help. Thank you

Jason P · 05/23/24

@Hi @rodel.policarpio

Can you share some screen shots of the workflow? remove sensitive information.

rodel.policarpio · 05/23/24

Hey thanks for responding. We actually resolved the issue. The problem was that the "Assigned To" field, although a Contact List, was in a text format (not email). It was not pulling the emails.

Thank you,

Rodel

Andrée Starå · 05/23/24

https://community.smartsheet.com/discussion/comment/437596#Comment_437596

Hi,

I hope you're well and safe!

Excellent! Glad you got it working!

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Workflow Fails to Send Emails to Assignees When Manually Triggered

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